Terms and Conditions

Effective Date: September 27, 2024

These Terms and Conditions govern your use of Bujins Batik’s website, online store, and other services. By accessing our website and making a purchase, you agree to comply with the terms outlined here. Please read them carefully before using our services.

1. General Information

Bujins Batik is an e-commerce retailer and boutique specializing in the sale of batik clothing and accessories. Our products are handmade and unique, reflecting the traditional craftsmanship of Malaysian batik artisans.

  • Website URL: [Insert Website URL]
  • Contact Email: [Insert Email Address]
  • Phone Number: [Insert Phone Number]

2. Eligibility

To place an order with Bujins Batik, you must:

  • Be at least 18 years old or have parental/guardian consent.
  • Ensure that the information provided is accurate and up-to-date.

By placing an order, you confirm that you meet these eligibility criteria.

3. Product Information

We strive to display the colors, features, and details of our batik products as accurately as possible. However, due to variations in monitor displays and the handmade nature of our products, slight differences in color or pattern may occur.

  • Handmade Products: Each batik product is unique. Slight variations in pattern, color, and design are normal and part of the artisanal nature of batik.

4. Placing Orders

To purchase from our online store:

  • Create an Account or Guest Checkout: You may create an account for a personalized shopping experience or proceed as a guest.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email detailing your purchase.
  • Order Processing: Orders are typically processed within [Insert Processing Time], but this may vary based on stock availability.

Note: We reserve the right to refuse or cancel any order at our discretion. If your order is canceled, you will be notified, and any payments made will be refunded.

5. Pricing and Payment

All prices listed on our website are in Malaysian Ringgit (MYR) unless otherwise stated. We reserve the right to change prices at any time without prior notice. Prices displayed at the time of purchase will apply to your order.

  • Payment Methods: We accept a range of payment methods, including credit/debit cards and online payment gateways such as [Insert Payment Gateways].
  • Taxes: Any applicable taxes or duties will be calculated at checkout.

6. Shipping and Delivery

Bujins Batik ships products within Malaysia and internationally. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.

  • Shipping Time: Orders are typically shipped within [Insert Shipping Time]. However, delivery times may vary depending on your location.
  • Tracking: A tracking number will be provided via email once your order is dispatched.
  • International Orders: Customers are responsible for any customs duties or import taxes applicable in their country.

For more details, refer to our Shipping Policy [Insert Link to Shipping Policy].

7. Return and Refund Policy

We want you to love your Bujins Batik purchase. If you are not satisfied with your order, you may request a return or refund, subject to the following conditions:

  • Return Eligibility: Items must be returned in their original condition, unworn, unwashed, and with all tags attached within [Insert Timeframe] days of delivery.
  • Non-Returnable Items: Customized or made-to-order items are not eligible for returns.
  • Refunds: Once we receive the returned product, we will process your refund within [Insert Timeframe]. Refunds will be made to the original payment method.
  • Return Shipping Costs: Return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective product).

For more details, please review our Refund Policy [Insert Link to Refund Policy].

8. Cancellations

You may cancel your order before it is shipped. Once the order has been dispatched, cancellations are not permitted. In such cases, you may request a return after receiving the product.

9. Intellectual Property

All content on the Bujins Batik website, including but not limited to product images, descriptions, logos, and designs, are the property of Bujins Batik and are protected by copyright laws. Unauthorized use or reproduction of any content is strictly prohibited.

10. User Responsibilities

When using our website, you agree to:

  • Provide accurate and truthful information.
  • Not engage in any illegal activities, including fraud or misrepresentation.
  • Respect the rights and property of others, including intellectual property rights.

11. Privacy Policy

Your privacy is important to us. Bujins Batik collects and processes personal data in accordance with the Personal Data Protection Act (PDPA) of Malaysia. By using our website and services, you agree to the collection and use of your personal data as outlined in our Privacy Policy [Insert Link to Privacy Policy].

12. Limitation of Liability

To the fullest extent permitted by law, Bujins Batik shall not be liable for any damages resulting from:

  • Any direct, indirect, or consequential loss or damage incurred from using our website, products, or services.
  • Delays in delivery due to unforeseen circumstances, such as shipping disruptions or customs delays.

13. Force Majeure

Bujins Batik shall not be responsible for any delays or failure to fulfill our obligations under these Terms and Conditions if such failure is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, or labor strikes.

14. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective when posted on our website. By continuing to use our services after any changes, you agree to the updated terms.

15. Governing Law

These Terms and Conditions are governed by the laws of Malaysia, and any disputes will be subject to the exclusive jurisdiction of the courts in Malaysia.

16. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

  • Email: [Insert Email Address]
  • Phone Number: [Insert Phone Number]
  • Address: BO1-A-9, Menara 2, 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia