Return and Refund Policy for Bujins Batik

Effective Date: September 25, 2024

At Bujins Batik, we take pride in the craftsmanship and quality of our products. If for any reason you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines our conditions for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns for most items purchased from our online store or boutique, provided they meet the following criteria:

  • Condition: Items must be returned in their original condition—unworn, unwashed, and with all original tags and packaging intact.
  • Return Window: Returns must be initiated within 14 days of the delivery date for local orders and 21 days for international orders.
  • Non-Returnable Items: The following items are not eligible for return or refund:
    • Customized or made-to-order items
    • Sale or discounted items
    • Gift cards

Note: Items returned without prior authorization or outside the return window will not be accepted and will be returned to the sender at their expense.

2. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Send an email to [Insert Email Address] with your order number, a brief description of the reason for the return, and a photo of the item if necessary.
  2. Receive Return Instructions: We will review your request and provide you with return instructions, including the return shipping address.
  3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Refund Processing Time: Please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Exchanges

We do not offer direct exchanges due to stock limitations. If you would like to exchange an item for a different size or style, please return the item for a refund and place a new order.

5. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange a replacement or refund at no additional cost to you.

  • Proof Required: Please provide photos of the damaged or defective item along with your order number for our review.

6. Best Practices for Boutique and E-commerce Sales

At Bujins Batik, we strive to maintain high standards in product quality and customer service. Here are some best practices we follow for smooth returns and customer satisfaction:

  • Color Accuracy: While we aim to present our batik products as accurately as possible on our website, slight variations in color may occur due to screen settings and the handmade nature of batik. Color variations are not considered defects, and we do not accept returns solely based on minor differences in color.
  • Goodwill Returns: For requests outside the standard refund policy (e.g., returns beyond the time frame, worn items), we may consider them on a case-by-case basis as a gesture of goodwill. However, these are discretionary, and any such approvals are final.
  • Clear Return Communication: Customers are encouraged to read the product descriptions and return policies thoroughly before making a purchase. If you are unsure about a product, please feel free to contact us with questions prior to ordering.

7. Customer Responsibility for Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or a defective product). We recommend choosing a reliable shipping carrier and ensuring your return package is securely packed to prevent damage during transit.

8. Best Window Frame for Refunds

We have found that a 14-day return window for local customers and a 21-day window for international customers strikes a good balance between customer convenience and operational efficiency. This timeframe allows customers ample time to evaluate their purchases while helping us manage inventory effectively.

9. Exceptions and Goodwill

We understand that exceptional situations may arise. Any requests outside the conditions mentioned in this policy (e.g., late returns or items showing signs of wear) will be handled at our discretion. Any goodwill gestures made in such cases are final and will not set a precedent for future transactions.

10. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us:

  • Email: [Insert Email Address]
  • Phone Number: [Insert Phone Number]
  • Address: BO1-A-9, Menara 2, 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia