Privacy Policy

Effective Date : September 25, 2024

At Bujins Batik, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) in Malaysia. By using our website, e-commerce platform, or social media channels, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect personal data to provide a better service to you. The types of personal data we collect may include, but are not limited to:

  • Order Information: When you place an order on our e-commerce platform, we collect your name, contact information (email, phone number), shipping and billing address, and payment details.
  • Enquiries Information: When you contact us through our website or social media channels, we collect the information you provide, such as your name, email address, and any message or enquiry content.
  • Browsing Information: We use tools such as Google Analytics to collect data about your browsing behavior on our website, including pages viewed, time spent, and interactions. This information is used to improve your experience on our website.

2. How We Use Your Information

We use your data for the following purposes:

  • Processing Orders: To process your orders, deliver products, and manage payments.
  • Customer Support: To respond to your enquiries and provide support related to your purchases.
  • Marketing & Advertising: We use TikTok Ads, Google Ads, Meta Ads to send you promotional materials about products, services, or special offers that might interest you. You can opt out of marketing communications at any time.
  • Website Improvements: We use browsing data to improve our website performance and user experience by analyzing how customers interact with our content.

3. How We Share Your Information

Your personal information will only be shared in the following cases:

  • Third-Party Service Providers: We work with trusted third-party companies like payment gateways and shipping providers to process transactions and deliver your orders. These providers are bound by strict data protection rules and will only use your information to perform specific tasks on our behalf.
  • Advertising Platforms: We share certain information with advertising partners, including TikTok, Google, and Meta Ads, to create targeted advertising campaigns. This data helps ensure that the ads you see are relevant to you.
  • Legal Compliance: We may disclose your personal data if required by law or in response to a valid request by public authorities.

4. How We Protect Your Data

At Bujins Batik, we are committed to protecting your personal data. We implement security measures such as:

  • Secure Transactions: We use trusted payment gateways that encrypt your payment information to ensure secure transactions.
  • Data Encryption: All personal data stored on our systems is encrypted to prevent unauthorized access.
  • Restricted Access: Only authorized personnel with a need-to-know basis are given access to your personal data.

5. Your Rights

Under the PDPA, you have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.
  • Update Your Information: Correct any inaccuracies in your personal data.
  • Withdraw Consent: Withdraw your consent for the use of your data in marketing or other activities at any time.
  • Delete Your Data: Request that we delete your personal information, subject to certain legal obligations.

If you wish to exercise any of these rights, please contact us at [Insert Contact Information].

6. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience. These technologies allow us to:

  • Track Website Traffic: We use cookies to track your browsing activity, helping us improve our website.
  • Personalize Content: We may use cookies to display personalized content or recommendations based on your browsing history.

You can manage your cookie preferences through your browser settings.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or store any personal data from individuals under this age. If you are a parent or guardian and believe we may have collected information from your child, please contact us to have the data removed.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. We will notify you of any significant changes by posting a new policy on our website with an updated “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: Contact us at the contact page
  • Address: BO1-A-9, Menara 2, 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Thank you for trusting Bujins Batik.